Frequently asked questions

  • Think about it like this: You have groceries delivered to your home, hire an accountant for your taxes, and work with a personal trainer to stay in shape, so why wouldn’t you engage an experienced travel advisor to plan your upcoming trip?

    We add immense value to your travels. We’re experts in the industry and we geek out on staying updated with all things travel-related. Perhaps that beachfront property you found online is beautiful in photos, but it’s actually a bit rundown in-person. Or maybe you’re not aware of how narrow the roads are along the Amalfi Coast and thought renting a car would be a good idea for a scenic drive (pro tip: it’s not). We’re here to provide these insights throughout the planning process.

    Our strong partnerships with luxury hotels guarantee you an extra level of care that you wouldn’t receive otherwise. (Who doesn't love VIP perks?) Lastly, we know that even expertly planned trips can experience issues along the way such as flight delays, missed connections, and other elements beyond human control. You'll never be alone, as we provide you with local emergency contacts available for 24/7 assistance.

  • Although we wish we’d been everywhere in the world, we haven’t made it there (yet!). If your destination is one we haven’t personally visited before, we leverage our travel partners worldwide to assist us in providing the VIP travel experience we guarantee. They help us curate trips with thoughtful logistics, unique experiences, and can provide insights to off-the-beaten-path activities that typically can't be found on an online search.

  • In many (though not all) circumstances, we can help. It’s best to start with a discovery call with us first so we can get a very clear picture of your trip and how we can provide the most value to your experience. All of our planned itineraries are extensively designed and custom-curated to ensure our clients’ highest satisfaction, which is challenging to achieve if we haven’t advised you since day one.

  • We love weekend getaways, and if the property is a Virtuoso-affiliated location we can manage your booking with absolute ease. You can get in touch with us here!

  • Some of the world’s best travel suppliers negotiate confidential wholesale rates for hotels, drivers, and tours. They aren’t legally allowed to disclose this information, not even to us. We only work with preferred partners that provide fair prices to our clients. We realize it’s not ideal to have a lump total as opposed to a thorough line-by-line breakdown, but it’s not uncommon in the travel industry.

    We will always discuss your trip budget prior to creating a proposal, so we will provide you with a proposal within your budget, along with extra suggestions if we think you'd want to splurge on a particularly unique experience.

  • Absolutely. We have family and friends with special needs and severe dietary restrictions so we understand the importance of planning a trip that caters to diverse requirements.

    Just let us know upfront in your client questionnaire about anything such as limited mobility or dietary restrictions, and we'll gladly curate your trip accordingly!

  • Yes, we can recommend luxury private homes worldwide! We work with select suppliers to guarantee these properties are perfect for your needs. However, we don’t book with Airbnb or VRBO. Because they’re individually managed and there’s no definitive level of standards that must be met, we can’t guarantee the listing is accurate.

  • Yes, we book premium economy, business, and first-class plane tickets for our full-service clients. The best part? You never have to be placed on-hold for hours with the airline if your flight is cancelled or delayed. The Air Desk monitors + assists with your booking, providing a smoother travel experience.
     
    *Additional fees apply for booking airfare with the Air Desk.

  • Upon agreement, you’ll issue payment to Labo Travel for our trip planning fee. Then, we will begin to put together your trip proposal! Once your itinerary is solidified, a deposit is required to book your travels. The amount due varies per supplier, but is typically around 30%. Your final balance is typically due 30-60 days prior to your departure.

    If you are looking for a hotel-only booking with VIP perks, there is no fee for booking with us!

  • Absolutely, yes! There’s always a risk of unforeseen circumstances. Insurance will protect your travel investment, your health, and your belongings. So, we highly encourage you to make this investment.

    We can provide quotes from our trusted insurance carriers to cover trip cancellation, trip interruption or delays, medical, dental, emergency medical transportation, lost luggage, and more. You’re also welcome to obtain your own insurance.